FAQs
Frequently Asked Questions (FAQs)
1. Orders & Payments.
How can I place an order?
Ordering from our store is simple and convenient. Select the products you need, add them to your shopping cart, and complete your purchase through our secure checkout process.
Which payment methods do you accept?
We support a variety of trusted payment methods, including leading credit and debit cards, Apple Pay, Google Pay, and other secure digital payment solutions.
Can I modify or cancel my order after placing it?
Changes or cancellations may be requested within 24 hours of order placement. After an order enters processing, updates or cancellations are no longer possible.
What currency are the prices listed in?
All prices are shown in U.S. dollars by default and may automatically convert based on your location for convenience.
2. Shipping & Delivery
Which countries do you ship to?
We ship internationally, delivering orders across the United States, Europe, the United Kingdom, and many other regions worldwide.
What are the available shipping methods?
A range of shipping methods is available to suit your needs.
- Express Shipping - 3-5 business days
- UPS - 3-5 business days
- EMS (Express Mail Service) - 7-9 business days
- Economy Shipping (Sri Lanka Post) – 10-28 business days
How long does it take to process my order?
Orders are usually prepared for dispatch within 1–5 business days before they are shipped.
How do I track my order?
Once your order leaves our facility, we will email your tracking information within 3–5 business days. If the details are not received within 7 business days, please contact us at support@ceylonnatural.com
and our team will be happy to assist you.
3. Returns & Refunds
Do you accept returns?
We accept returns on products that remain unused and sealed, provided the request is made within 30 days of delivery.
How do I request a refund?
After your return is received and reviewed, we will inform you of the refund decision. If approved, the refund will be issued back to the original payment method used for the purchase.
How long does a refund take?
Refunds are generally completed within 5 - 10 business days, depending on your bank or payment provider.
What if I received a damaged or incorrect item?
If your order arrives damaged or contains an incorrect item, please contact us via WhatsApp or email support@ceylonnatural.com
with clear photos of the issue. Our team will promptly assist you with a replacement or refund.
4. Product Information
Are your products natural?
All of our products are made using natural ingredients and are sourced through responsible and ethical practices.
How should I store my products?
For best quality, store products in a cool, dry environment and keep them out of direct sunlight. Detailed storage guidance can be found on each product’s packaging.
Do your products have an expiration date?
A best-before date is clearly indicated on the packaging of every product.
5. Account & Customer Support
Do I need to create an account to place an order?
You’re welcome to complete your purchase without creating an account. That said, registering with us lets you track your orders and store your shipping information for a quicker checkout experience in the future.
How can I contact customer support?
If you have any questions or need assistance, feel free to contact us by email or connect with us through WhatsApp. (support@ceylonnatural.com / +9474 - 277 - 8357)
6. Other Common Questions
What if I entered the wrong shipping address?
If you notice an error in your shipping address, please contact us within 24 hours by emailing support@ceylonnatural.com
or reaching out via WhatsApp at +94 74 277 8357. Requests made after this timeframe may not be accommodated.
Do you offer bulk discounts?
We provide special pricing for bulk purchases. For more information, please email support@ceylonnatural.com or contact us via WhatsApp at +94 74 277 8357.