Processing Time:

All orders are carefully inspected and dispatched within 1–5 business days, ensuring items are delivered in excellent condition. (Processing times may vary based on order size and current order volume.)

Free Shipping:
We offer free shipping on all orders. Please note that delivery is available to selected countries only.

Shipping Methods:
DHL

• Transit Time: 3-5 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free DHL Shipping: Available on every orders
• Coverage: DHL covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

ARAMEX

• Transit Time: 5-7 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free ARAMEX Shipping: Available on every orders
• Coverage: ARAMEX covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

UPS

• Transit Time: 3-5 working days.
• Additional Charge: Up to $49.99, depending on the destination country.
• Free UPS Shipping: Available on every orders
• Coverage: UPS covers all the countries listed below.

Express Mail Service (EMS):

• Transit Time: 7-9 working days to reach the final destination, depending on your location.
• Coverage: United States, Canada, Bahrain, Bangladesh, Jordan, Lebanon, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, Taiwan, Austria, Belgium, Cyprus, Denmark, Finland, Germany, Greece, Norway, Sweden, Switzerland, Turkey, Seychelles, Ireland, Netherlands, New Zealand, United Kingdom, Australia, Brazil, China, Egypt, Hong Kong SAR, India, Indonesia, Japan, Kuwait, Malaysia, Philippines, Russia, South Korea, Spain, Thailand, United Arab Emirates, France.

Economy Shipping (Sri Lanka Post):

• Transit Time: Usually takes 10-28 working days after the order has been shipped.
• Coverage: Available for the countries listed above, as well as Czechia, Hungary, Italy, Poland, Portugal, Kenya, Mauritius, South Africa, Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Côte d’Ivoire, Djibouti, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Jersey, Kazakhstan, Kyrgyzstan, Latvia, Liberia, Libya, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mayotte, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Panama, Papua New Guinea, Paraguay, Peru, Réunion, Romania, Rwanda, Samoa, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe, Israel.

Duties & Taxes
We do not collect import duties, taxes, or brokerage fees at checkout. Any such charges are determined and applied by the customs authorities of the destination country.

All orders are shipped under DDU / DAP (Delivered Duties Unpaid) terms, which means:

Any applicable import duties, taxes, or clearance fees are the responsibility of the buyer. These charges vary based on the customs regulations of the destination country and may be collected by customs or the carrier prior to delivery.

Please note:

Failure to pay applicable duties or taxes may result in the parcel being returned or disposed of by customs. Shipping charges and any non-recoverable fees are non-refundable. We encourage customers to check with their local customs office for import regulations before placing an order.

Important Notes:

• The item will be shipped to the address provided during checkout. Please make sure your “Ship to” address is accurate to avoid delivery issues.
  
• Once your order has shipped, a tracking number will be sent to you by email. You can check the status of your order here.
  
• For bulk orders, customers may select a preferred shipping method at checkout; however, the final shipping method will be confirmed in consultation with our team to ensure the most efficient and reliable delivery.
  
• Please do not hesitate to contact us if your package does not arrive by the scheduled delivery time. Within 24 hours, we will provide you with the latest tracking updates for your shipment.

Important Update: 
Due to recent U.S. tariff changes, additional import duties or taxes may apply to orders shipped to the United States.

EU Import Restriction:
Customs regulations within the European Union, particularly in countries such as Spain, Germany, and France, may restrict or prohibit the private import of herbal teas, dried leaves, or similar plant-based products when ordered in bulk quantities. Customers are advised to verify import eligibility with local customs authorities prior to placing an order. Shipments returned or rejected by customs are not eligible for refunds or reshipment.