Organic Blue Lotus Flowers Dried – Natural Herbal Tea for Calm & Wellness 20kg

Processing Time:

All orders are carefully inspected and dispatched within 1–5 business days, ensuring items are delivered in excellent condition. (Processing times may vary based on order size and current order volume.)

Free Shipping:
We offer free shipping on all orders. Please note that delivery is available to selected countries only.

Shipping Methods:
DHL

• Transit Time: 3-5 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free DHL Shipping: Available on every orders
• Coverage: DHL covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

ARAMEX

• Transit Time: 5-7 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free ARAMEX Shipping: Available on every orders
• Coverage: ARAMEX covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

UPS

• Transit Time: 3-5 working days.
• Additional Charge: Up to $49.99, depending on the destination country.
• Free UPS Shipping: Available on every orders
• Coverage: UPS covers all the countries listed below.

Express Mail Service (EMS):

• Transit Time: 7-9 working days to reach the final destination, depending on your location.
• Coverage: United States, Canada, Bahrain, Bangladesh, Jordan, Lebanon, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, Taiwan, Austria, Belgium, Cyprus, Denmark, Finland, Germany, Greece, Norway, Sweden, Switzerland, Turkey, Seychelles, Ireland, Netherlands, New Zealand, United Kingdom, Australia, Brazil, China, Egypt, Hong Kong SAR, India, Indonesia, Japan, Kuwait, Malaysia, Philippines, Russia, South Korea, Spain, Thailand, United Arab Emirates, France.

Economy Shipping (Sri Lanka Post):

• Transit Time: Usually takes 10-28 working days after the order has been shipped.
• Coverage: Available for the countries listed above, as well as Czechia, Hungary, Italy, Poland, Portugal, Kenya, Mauritius, South Africa, Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Côte d’Ivoire, Djibouti, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Jersey, Kazakhstan, Kyrgyzstan, Latvia, Liberia, Libya, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mayotte, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Panama, Papua New Guinea, Paraguay, Peru, Réunion, Romania, Rwanda, Samoa, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe, Israel.

Duties & Taxes
We do not collect import duties, taxes, or brokerage fees at checkout. Any such charges are determined and applied by the customs authorities of the destination country.

All orders are shipped under DDU / DAP (Delivered Duties Unpaid) terms, which means:

Any applicable import duties, taxes, or clearance fees are the responsibility of the buyer. These charges vary based on the customs regulations of the destination country and may be collected by customs or the carrier prior to delivery.

Please note:

Failure to pay applicable duties or taxes may result in the parcel being returned or disposed of by customs. Shipping charges and any non-recoverable fees are non-refundable. We encourage customers to check with their local customs office for import regulations before placing an order.

Important Notes:

• The item will be shipped to the address provided during checkout. Please make sure your “Ship to” address is accurate to avoid delivery issues.
  
• Once your order has shipped, a tracking number will be sent to you by email. You can check the status of your order here.
  
• For bulk orders, customers may select a preferred shipping method at checkout; however, the final shipping method will be confirmed in consultation with our team to ensure the most efficient and reliable delivery.
  
• Please do not hesitate to contact us if your package does not arrive by the scheduled delivery time. Within 24 hours, we will provide you with the latest tracking updates for your shipment.

Important Update: 
Due to recent U.S. tariff changes, additional import duties or taxes may apply to orders shipped to the United States.

EU Import Restriction:
Customs regulations within the European Union, particularly in countries such as Spain, Germany, and France, may restrict or prohibit the private import of herbal teas, dried leaves, or similar plant-based products when ordered in bulk quantities. Customers are advised to verify import eligibility with local customs authorities prior to placing an order. Shipments returned or rejected by customs are not eligible for refunds or reshipment.

Frequently Asked Questions (FAQs)

1. Orders & Payments.

How can I place an order?
Ordering from our store is simple and convenient. Select the products you need, add them to your shopping cart, and complete your purchase through our secure checkout process.

Which payment methods do you accept?
We support a variety of trusted payment methods, including leading credit and debit cards, Apple Pay, Google Pay, and other secure digital payment solutions.

Can I modify or cancel my order after placing it?
Changes or cancellations may be requested within 24 hours of order placement. After an order enters processing, updates or cancellations are no longer possible.

What currency are the prices listed in?
All prices are shown in U.S. dollars by default and may automatically convert based on your location for convenience.

2. Shipping & Delivery

Which countries do you ship to?
We ship internationally, delivering orders across the United States, Europe, the United Kingdom, and many other regions worldwide.

What are the available shipping methods?
A range of shipping methods is available to suit your needs.

- Express Shipping - 3-5 business days
- UPS - 3-5 business days
- EMS (Express Mail Service) - 7-9 business days
- Economy Shipping (Sri Lanka Post) – 10-28 business days

How long does it take to process my order?
Orders are usually prepared for dispatch within 1–5 business days before they are shipped.

How do I track my order?
Once your order leaves our facility, we will email your tracking information within 3–5 business days. If the details are not received within 7 business days, please contact us at support@ceylonnatural.com
and our team will be happy to assist you.

3. Returns & Refunds

Do you accept returns?
We accept returns on products that remain unused and sealed, provided the request is made within 30 days of delivery.

How do I request a refund?
After your return is received and reviewed, we will inform you of the refund decision. If approved, the refund will be issued back to the original payment method used for the purchase.

How long does a refund take?
Refunds are generally completed within 5 - 10 business days, depending on your bank or payment provider.

What if I received a damaged or incorrect item?
If your order arrives damaged or contains an incorrect item, please contact us via WhatsApp or email support@ceylonnatural.com
 with clear photos of the issue. Our team will promptly assist you with a replacement or refund.

4. Product Information

Are your products natural?
All of our products are made using natural ingredients and are sourced through responsible and ethical practices.

How should I store my products?
For best quality, store products in a cool, dry environment and keep them out of direct sunlight. Detailed storage guidance can be found on each product’s packaging.

Do your products have an expiration date?
A best-before date is clearly indicated on the packaging of every product.

5. Account & Customer Support

Do I need to create an account to place an order?
You’re welcome to complete your purchase without creating an account. That said, registering with us lets you track your orders and store your shipping information for a quicker checkout experience in the future.

How can I contact customer support?
If you have any questions or need assistance, feel free to contact us by email or connect with us through WhatsApp. (support@ceylonnatural.com / +9474 - 277 - 8357)

6. Other Common Questions

What if I entered the wrong shipping address?
If you notice an error in your shipping address, please contact us within 24 hours by emailing support@ceylonnatural.com
or reaching out via WhatsApp at +94 74 277 8357. Requests made after this timeframe may not be accommodated.

Do you offer bulk discounts?
We provide special pricing for bulk purchases. For more information, please email support@ceylonnatural.com or contact us via WhatsApp at +94 74 277 8357.